Returns & Exchanges
If a style you like is unavailable please visit other stores that carry Eighteenth.
A list of the retailers can be found at Eighteenth.
Questions? Email firstname.lastname@example.org.
Our goal is to deliver your purchase as quickly as possible! All orders within the domestic US will be shipped on business days (Monday through Friday, excluding holidays). All orders have a processing time of one to two business day if the merchandise is in stock. The exact shipping cost for your order will be added and displayed at checkout.
Eighteenth does not currently charge sales tax for items being delivered to any U.S. state with the exception of New York and where customers are subject to their respective sales tax.
If you are not completely satisfied with your purchase, please return item(s) within 30 days of the shipping date for an exchange or refund. We do not accept returns on items that have been worn, altered, washed, or damaged in any way.
The customer is responsible for return/exchange shipping costs as well as items lost or damaged. We recommend that you insure your package and use a shipper, such as USPS Priority Mail, UPS, or Federal Express that allows you to track your package. If you send a return COD, it will not be accepted.
Please follow the simple return/exchange instructions below:
1) Email email@example.com with your order number, item No. and reason for return.
2) Customer service will issue you an RN#.
3) Circle the item(s) you wish to return on your receipt and write the RN# at the bottom of the receipt. To exchange, fill out the exchange portion of the receipt with the new item(s) you would like.
4) Ship the items and receipt form to the below address with any traceable shipping method. Please make sure your package is prepaid. Once we receive your package we'll promptly exchange or refund items as you instruct. Claims for packages lost or damaged in transit must be made by the shipper.
111 Morton St. #4A
New York, NY 10014